Himiway is a global brand primarily focused on North America and Europe. Their mission is to enhance commuting options and promote the growth of electric bikes.

The Challenge

In 2019, Himiway sold over 15,000 e-bikes in the US and recognized the need to provide mobile services to their US customers. To better meet their customers’ needs, Himiway set itself apart from other brands by offering a two-year warranty plan on all their bikes. With the rise of online e-bike shopping, delivering bikes to customers’ homes, the challenge was to ensure convenient post-sale services.

E-bikes, known for their weight, complexity, and advanced technology, can be challenging to assemble and transport for repairs, potentially discouraging customers. Customers expect a service solution when making a significant investment, especially when it’s brought to their doorstep.

In their quest for a solution, Himiway found Velotooler to be the ideal partner. Velotooler’s solution required minimal investment, implementation time, and resources.

The Solution

Himiway chose Velotooler’s “Pro” plan, which included essential Shopify Integration for efficient home assembly. Additionally, the “Pro” plan provided dedicated account support from Velotooler’s team. This support allowed Himiway to outsource post-sale issues such as warranties and returns to Velotooler.

The Results

Since implementing Velotooler’s “Pro” plan, Himiway has actively encouraged their customers to utilize Velotooler’s services for tasks not covered by warranty and sale policies. Himiway benefits by receiving a share of the profits when recommending Velotooler as a service platform. Above all, Velotooler has become the one-stop service solution for Himiway.

Our Offers

Velotooler offers custom solutions to bike companies, regardless of their size and specific needs. Our team can onboard you in just 15 minutes, enabling you to use any of the three solutions below right away. For a more in-depth understanding of how it works, feel free to contact us!