In the premium segment of the industry, the unwavering focus on product and service quality sets the standard. Both of these aspects demand significant dedication. Explore how Velotooler empowers a premium bike brand to meet the exacting service standards of Formula One.

Who is our partner?

n+ is an esteemed Australian premium bike company with partnerships in the global market, including collaborations with the Mercedes-AMG Petronas Formula One team and the Mercedes-Benz EQ Formula E team, introducing exclusive bikes.

The Challenge

To meet the high standards of their North American customers, n+ faced two key challenges:

1. Maintaining the highest level of assembly quality and after-sale maintenance for their bicycles.
2. Addressing bike-related issues during North American working hours. The time difference between North America and Australia created communication hurdles for n+ between service providers and customers.

The Solution

The n+ company began leveraging the Velotooler platform for bike assemblies and warranty repairs in North America. With access to the platform, n+ gained the ability to autonomously manage service bookings, handpicking the most suitable mechanics for their clients. The Velotooler software and team streamlined communication with service providers, bridging the time difference.

The Results

As a result, n+ seamlessly provided premium at-home bike services and warranty repairs directly from their Australian office in Perth to North American customers. Notably, n+ eliminated the need to invest resources in building a service network, as Velotooler provided it on demand.

A standout feature of the platform was its white-label capability, presenting an extensive and premium service solution to end customers.

Our Offers

Velotooler offers tailored solutions for bike companies of all sizes and needs, with onboarding requiring just around 15 minutes. To learn more about how it works, please don’t hesitate to reach out to Velotooler.